Privacy Policy

Last Updated: November 6, 2025

1. Introduction

Building Survey Pro, operated by Nimbus Aerial Survey & Photography LLP ("we," "our," or "us"), is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our defect reporting application at buildingsurveypro.com and our mobile applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, professional credentials, company details
• Project Data: Building survey reports, defect descriptions, property information
• Photos: Images of property defects and conditions
• Voice Recordings: Optional voice notes for defect descriptions (converted to text)
• Professional Details: Digital signature, company logo (optional)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, app version
• Usage Data: Features used, login times, app performance
• Technical Data: Crash reports and error logs for app improvement

2.3 Permissions Required

• Camera & Photo Library: To capture and select defect images
• Microphone: For optional voice note recording
• Storage: To save reports and photos on your device
• Biometrics (optional): Face ID/Touch ID for secure access (processed locally only)

3. How We Use Your Information

We use your information to:

• Provide the Building Survey Pro defect reporting service
• Generate and store survey reports and documentation
• Process AI-enhanced descriptions (paid plan only, optional)
• Transcribe voice recordings to text (when you use this feature)
• Sync your data across devices (paid plan only)
• Process subscription payments
• Authenticate and secure your account
• Send important service updates
• Improve app functionality and fix bugs
• Provide customer support

4. Service Plans and Data Storage

4.1 One-Time Purchase Plan

• All data stored locally on your device only
• No cloud backup or synchronization
• No AI features or voice transcription
• Complete data control on your device

4.2 Paid Subscription Plan

• Cloud Storage: Optional data backup and sync across devices
• AI Assistance: Optional OpenAI-powered description enhancement
• Voice Transcription: GDPR-compliant self-hosted service with secure third-party backup

5. Third-Party Services

5.1 AI Services (Paid Plan Only — Optional)

• OpenAI: Description enhancement and text generation
• Data sent: Defect descriptions and related text only (non-invasive information)
• Important: AI features can be disabled in settings at any time

5.2 Voice Transcription (Paid Plan Only)

• Primary: Self-hosted GDPR-compliant transcription service (data not stored or used for training)
• Backup: Secure third-party service (data not stored or used for training)
• Data sent: Voice recordings only when you choose to record

5.3 Cloud Services (Paid Plan Only)

• Google Firebase: Database backup and authentication
• Cloudflare R2: Secure image storage
• All data transmitted using encrypted HTTPS connections

5.4 Payment Processing

• Apple App Store / Google Play: In-app subscription payments
• Stripe: Direct payment processing (where applicable)
• Important: We do not store payment card information

6. Data Security

We protect your information using:

• Industry-standard encryption for data transmission (TLS/HTTPS)
• Encrypted cloud storage for paid plan users
• Secure authentication with optional biometric protection
• Regular security audits and updates
• Limited employee access to user data
• Automatic logout after periods of inactivity

7. Data Sharing

We do NOT sell your personal information. We only share data with:

7.1 Essential Service Providers

• Cloud hosting providers (Firebase, Cloudflare) — paid plan only
• AI services (OpenAI) — only when you use AI features
• Payment processors (Apple, Google, Stripe)
• Voice transcription services — only when you record voice notes

7.2 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations or court orders
• Protect our rights and property
• Prevent fraud or security threats
• Enforce our Terms of Service

8. Data Retention

• Active accounts: Data retained while your account is active
• Deleted projects: Archived for 30 days, then permanently deleted
• Closed accounts: All data deleted within 90 days
• One-time plan users: Data remains on your device until you delete the app
• Backups: Deleted data removed from cloud backups within 90 days

9. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Delete your account and all associated data
• Portability: Export your data in a standard format
• Restriction: Limit how we process your data
• Objection: Opt-out of AI features or cloud sync
• Withdraw consent: Disable features or close your account at any time

To exercise these rights, contact us at info@buildingsurveypro.com, or use our data deletion request form.

9.1 How to Control Your Data

• AI Features: Disable in app settings
• Cloud Sync: Disable in app settings (paid plan)
• Voice Recording: Simply don't use the voice note feature
• Delete Data: Remove projects in-app or delete your account

10. Children's Privacy

Building Survey Pro is intended for professional surveyors and is not designed for use by individuals under 16 years of age. We do not knowingly collect information from children.

11. International Users & GDPR Compliance

Your data may be processed in the United Kingdom, United States, and European Union. We comply with:

• UK GDPR: Data Protection Act 2018
• EU GDPR: General Data Protection Regulation
• Appropriate safeguards for international data transfers

If you are in the EEA or UK, you have additional rights including the right to lodge a complaint with your local supervisory authority.

12. Cookies and Analytics

Our mobile app does not use cookies. We use:

• Firebase Analytics: Anonymous usage statistics to improve the app
• Crash Reporting: Diagnostic data to fix bugs and improve stability

You can limit tracking through your device settings (iOS: Settings > Privacy; Android: Settings > Google > Ads).

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via:

• In-app notification
• Email to your registered address
• Updated "Last Updated" date at the top of this page

Continued use of the service after changes constitutes acceptance of the updated policy.

14. Data Breach Notification

In the unlikely event of a data breach affecting your information, we will:

• Notify you within 72 hours
• Inform relevant authorities as required by law
• Provide details about the breach and steps to protect yourself

16. Consent

By using Building Survey Pro, you consent to this privacy policy and the collection and use of information as described. You can withdraw consent at any time by discontinuing use of the service or deleting your account.

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